Student AD / Login Assistance
Help resetting or unlocking Active Directory credentials for remote access.
Bring or state: student index number, full name, and programme.
Common fixes: password expired, account locked after failed attempts, mistyped username.
Visit the library ICT desk or email the contact listed under More Library Services.
Password reset checklist
Steps students should try before requesting a manual reset.
1. Confirm Caps Lock is off.
2. Use your exact student index number as username (if that is the college standard).
3. Wait 15 minutes after a lockout.
4. If still failing, request assistance with proof of identity.